Requesting help with a problem
If you have a problem that you cannot find the answer to anywhere on this documentation site, please follow the procedure below to create a support ticket:Take photos or a video
Where appropriate, take photos or a short video of the problem you are experiencing. This will help us understand the issue quickly.
Describe the problem in detail
Describe the problem in as much detail as possible, including the setup procedure and steps taken before the issue occurred.
Submit a support ticket
Submit all the information, including your contact details, on our dedicated support portal.
Enabling remote logging
On occasion, our technical support team may request that you enable remote logging (if it isn’t already enabled). This will capture and send logging and diagnostic information to our team to help diagnose the issue. The Enable remote logging toggle can be found on the main Settings screen under the System panel.You must be connected to Wi-Fi in order to use the remote debugging feature.